An organisation will have a number of customer experience reviews associated with it. Only published customer experience reviews will be included.

Response Attributes

Attribute

Description

id

identifier for a customer experience review

branch_attribution

branch name (if applicable)

publish_date

publish date (YYYY-MM-DD)

purchase_date

purchase date (YYYY-MM-DD)

delivery_date

delivery date (YYYY-MM-DD)

nps_score

An integer from 0 to 10 representing the Net Promoter Score given by the reviewer

reviewer

reviewer object

responses

array of responses

display_key

answer

customer_ref

retailer’s customer reference (enabled only for some organisations)

order_ref

retailer’s order reference (enabled only for some organisations)

confirmed_purchaser_text

product-specific purchaser type, e.g. “Confirmed holidaymaker”

fast_responses

array of responses

response

respondent

respondent details

custom_name

If the retailer is using our old fast response tool, the custom name is the respondent’s name, and is guaranteed to be populated. Otherwise, if the retailer is using our new fast response tool, then this property is only populated if the respondent provided a “custom title” when sending the response, otherwise the value of this field will be null.

first_name

If the retailer is using our old fast response tool, then this property will always be null. Otherwise, if the retailer is using our new fast response tool, then this property is only populated if the respondent provided a “first name” when sending the response, otherwise the value of this field will be null.

surname

If the retailer is using our old fast response tool, then this property will always be null. Otherwise, if the retailer is using our new fast response tool, then this property is only populated if the respondent provided a “surname” when sending the response, otherwise the value of this field will be null.

job_title

This property will only be populated if the respondent provided a “job title” when sending the response, otherwise it will be null.

display_name

If the retailer is using our old fast response tool, the display name is the concatenation of the respondent’s name and respondent’s job title separated by a comma (or only the name if there is no job title available). Otherwise, if the retailer is using our new fast response tool, the display name will have the same value as the “You are responding as:” field that we use in the response form (which can be a combination of first_name or first_name + job_title or first_name + surname + job_title, or the custom title).

organisation

organisation details

trkref

name

logo

curl --request GET \
  --url https://api.reevoocloud.com/v4/customer_experience_reviews/25825474?trkref=D10 \
  --header 'authorization: Basic VGVzdF9rZXlfMDAwOlRlc3Rfc2VjcmV0XzAwMA=='
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